After weeks of preparation, we are excited to announce we will be reopening our office for patient care on Thursday, May 28th! We appreciate your patience during this unprecedented time as we closely monitored the pandemic and how to keep both our patients and our team safe. While proper utilization of personal protective equipment (PPE) is not a new concept to us, we have added additional protocols to ensure we are exceeding all current guidelines. You will see many changes in our office, but we assure you the same care and attention to detail will not be lost behind our face shields.
What can you expect for your appointment?
Your appointment will look a bit different. We will be contacting you 48-72 hours prior to your appointment and ask you several health related screening questions. If you are feeling sick, have a fever, cough, or runny nose we will be happy to reschedule you at no charge. If you have traveled outside the US within 14 days we will ask you to reschedule as well.
Please arrive to your appointment 15 minutes early. Please remain in your car and call our office at 860-232-4511. We will again ask you a series of health related screening questions. A team member will meet you at your car to take your temperature. If your temperature is above 100.4 degrees F, we will reschedule your appointment. Otherwise, we will escort you into the office for your appointment.
We require patients to wear a face mask as you enter and leave the office. Patients and team must wash their hands or utilize hand sanitizer prior to each appointment.
We ask that only the patient enter the office for their scheduled appointment or one guardian for our pediatric patients.
The furniture in our waiting room has been rearranged in an effort to promote social distancing. Please keep social distancing in mind as you move through the office.
A pre-procedural hydrogen peroxide based mouth rinse will be provided to each patient. This antimicrobial mouth rinse helps to reduce the bio burden in a patient’s mouth and helps reduce the possibility of spreading germs.
We ask you to contact our office if you notice any changes in your health within 14 days of your appointment.
How are we keeping our team and patients safe?
We practice “universal precautions”. This means that we treat each procedure as if disease could be spread. We are prepared for any potentially communicable disease and have the same exceptionally high standard of care each and every day. We want you to feel confident that we are continually meeting and exceeding the standard of care. Here are just some of our infection control protocols:
- Hospital grade disinfectant (kills 99.9% of harmful bacteria and viruses) is used on all surfaces between each patient. This includes the dental chair, the dental light, hand mirrors, countertops, sinks, and drawer handles.
- Disposable plastic coverings are placed on high touch areas and disposed of after each patient visit.
- Dental instruments are sterilized after each patient and regular monitoring and testing is performed to confirm our equipment is functioning effectively.
- Our team wears personal protective equipment (PPE) to maintain their safety as well as yours. Hands are cleaned before and after each patient. Masks, gloves, safety glasses, and scrubs are worn.
Enhanced procedures we have implemented for your safety:
- Our pre-appointment screening questions are vitally important to identify potential carriers of COVID19. We ask you to please answer these questions honestly. We are happy to reschedule your appointment at no charge. We will also offer teledentistry on an as needed basis.
- Extensive training in infection control and specifically COVID19 has been provided to our team.
- We perform daily recorded health screenings including temperature checks on each of our team members.
- A team member has been assigned to regularly sanitize all touch points including door handles, waiting room surfaces, and the patient bathroom.
- Acrylic shields have been placed at our front desk.
- We have installed air purification units in each treatment room. These are HEPA-13 medical grade and filter 99.97% of airborne particles down to 0.1 microns including but not limited to viruses, bacteria, pollen, dust, and mold.
- We have developed a Respiratory Protection Program for our clinical team. Each clinical team member has been fitted and tested for the use of N95 masks.
- Our clinical team members will be wearing eye protection, faceshields, and isolation gowns. We launder on site so all uniforms remain in the office, free of outside contaminants. This also protects our team from bringing germs home.
- We will be using the Isodry for aerosol producing procedures. Isodry is a dental isolation system that helps to reduce aerosol production.
- We are staggering appointment times to allow proper time for room turn over and minimize patient interaction.
- We encourage financial arrangements to be made in advance to allow a contactless exit from your appointment.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 860-232-4511.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Dr. Robert E. Kievit, DMD
Dr. Alyssa M. Kievit, DMD